Please allow 3 to 5 business days (Monday to Friday, excluding weekends and major holidays) for our team to process and pack your order. Orders processed after 24–48 hours can no longer be canceled once fulfillment is under way. You will receive an automated tracking notification via email as soon as your shipment leaves our facility.

• Free Premium Ground Shipping: Available on all domestic orders over $100.
• Flat Rate Premium Ground Shipping: A standard $10 flat rate applies to orders under $100 (estimated delivery within 3–5 business days following order processing).
• Express Shipping: Available for a $25 flat rate (estimated delivery within 2 business days following order processing).

All shipments are fully insured by Dazzle Premium for your peace of mind.

Orders are processed quickly within 24–48 hours. Once order processing is complete, an order cannot be canceled or modified. If you need to make urgent changes, please contact customer support immediately at [email protected]

As soon as your shipment leaves our facility, you will receive an automated email containing your tracking number. You can also view your status by logging into your Dazzle Account:

1. Log into your account at Dazzle Premium.
2. Go to My Account > Orders.
3. Select your order to view live tracking details.

Note: If your tracking status displays "Label Created," it means your shipping label has been paid for and is awaiting its initial in-transit scan by the carrier.

Shopping with Dazzle Premium is completely safe and secure. We utilize advanced security encryption and fraud monitoring measures to ensure your payment details remain fully protected.

Accepted Payment Methods:

• Credit & Debit Cards: Visa, Mastercard, American Express, and Discover.
• Express & Digital Wallets: Apple Pay, Google Pay, and Shop Pay.
• Buy Now, Pay Later (Installments): Shop Pay Installments (options may vary based on location and order amount).
• Store Credit & Gift Cards: Dazzle Premium digital gift cards and store credit codes applied at checkout.
  

When You Are Charged:

An authorization hold is placed on your card at the time your order is submitted. The full payment charge is completed once your order is processed and prepared for shipment.

Creating a Dazzle Premium account is quick and simple! All you need is a valid email address and password.

• To Create an Account: Click on the Account / Sign In icon at the top right of dazzlepremium.com and select Create Account.
  
• To Update Account Info: Log in to your account and navigate to My Account. From there, you can easily update your saved shipping addresses, default billing information, name, and contact details.

Password Reset Issues: Click on the "Forgot Password?" link on the login page to receive an automated reset link via email. If you do not receive the email or are still unable to log in, please reach out to our customer service team at [email protected] for assistance.

Unsubscribing from Emails: Click the "Unsubscribe" link located at the bottom of any Dazzle Premium promotional email. Please allow up to 3–5 business days for updates to process fully.

Unsubscribing from SMS: Reply with STOP, CANCEL, or UNSUBSCRIBE to any of our promotional text messages to automatically opt out of the SMS program.

To protect you against fraudulent charges, Dazzle Premium uses a secure two-factor verification step for most orders. After placing your order, you will receive both an email and a text message asking you to confirm your purchase. Please reply YES to both the email and the SMS to authorize shipment.

Note: Any order verified after 3:00 PM EST will be scheduled for processing on the next business day.

If you receive an email or SMS order confirmation for a purchase you did not make, please contact us immediately so we can secure your account and cancel the transaction:

• Text Us Directly: Send an immediate text to 410-381-0000 to cancel.
  
• Customer Support Hours: Our US-based support team is available Monday–Saturday, 10:00 AM–6:00 PM EST.

Joining is completely free and takes just a few seconds! Simply sign up for an account (or log in if you already have one) on our Loyalty Program Page to start earning right away. Once enrolled, you will automatically earn points on every dollar spent and every time you interact with our brand.

There are multiple ways to build up your points balance:

Place an Order: Earn 10 points for every $1 spent on eligible purchases.

Celebrate a Birthday: Receive 1,000 bonus points on your birthday.

Sign Up: Get 50 bonus points instantly just for creating an account.

Follow Us on Instagram: Earn 50 points.

Follow Us on TikTok: Earn 50 points.

You can redeem your accumulated points for exclusive discounts and savings on future purchases. Simply log in to your account, visit our Loyalty Page, and select your available reward before checking out. You can apply points to your next order immediately or save them up for higher-value rewards later.

As soon as your order is placed, a full summary of your order details will be emailed to you. To view the live status of pending orders or look at your past purchases, simply log in to your Dazzle Premium account and visit the My Orders page. You can click on any specific order number to view its itemized details and tracking information.

Yes, you can request changes to your shipping address, item size, or color (subject to stock availability), provided your order has not yet been processed and a tracking number has not been generated.

If you need to make an update, please email [email protected] or call us immediately with your order number and requested changes. Once a tracking number is created and the package enters fulfillment, no further modifications can be made.

If you need to cancel your order, please reach out to us immediately by emailing [email protected] with your order number and cancellation request. Because we process orders quickly to ensure fast delivery, an order can only be canceled if it has not yet entered the shipping phase.

When you check your order history under My Account, your order will display one of the following status updates:

• Preparing: Your order has been received and is currently being packed for shipment in our warehouse.
• Verify: Your order is temporarily on hold for standard two-factor or credit card verification. Please check your email or SMS to confirm your order.
• Shipped: Your package has been picked up by the courier and a tracking number has been generated.
• Preorder: You have reserved an item expected at a future date (you will not be charged until fulfillment begins).
• Out of Stock / Oversold: An item in your order was unavailable during packing, and our support team will contact you regarding a resolution.
• Could Not Charge: Payment authorization failed, and the transaction could not be completed.
• Canceled: Your order or item has been successfully canceled before shipment.
• Refunded: The item was returned or processed for a store credit/refund.

Once your returned items arrive at our warehouse, processing takes 5–7 business days. After your return is inspected and approved:

• You will receive an automated refund confirmation email immediately.

• It generally takes 3–5 business days for the funds to reflect back on your account statement, depending on your financial institution's processing time.

All returns are refunded back to your original payment method, with a few specific guidelines:

• Store Credit & Gift Cards: Purchases made with store credit or gift cards are issued back to that same digital balance.
• Loyalty Points: If you applied loyalty points/rewards to your order, the equivalent value will be returned directly back to your loyalty account balance.
• Multiple Payment Types: If a purchase combined store credit or rewards with a credit card, the store credit/rewards portion is credited first, and the remaining amount goes back to your card.

We offer returns for store credit or exchange within 7 days of delivery. To be eligible for a return:

• Items must be unworn, unwashed, and have all original tags attached.
• Return requests must be initiated within 7 days of delivery through your My Account portal or by emailing [email protected].
• Customers are responsible for return shipping costs unless the item was mispacked or incorrect.
• Approved returns must arrive at our warehouse within 10 days of receiving return authorization, and you must email your tracking number to us for processing.

Exclusions & Final Sale Items:

• Items discounted 40% or more, store purchases, and international orders are Final Sale and cannot be returned or exchanged.
• Items ordered more than 7 days ago, purchased using store credit, or no longer sold are ineligible for return.

1. Start Your Request: Log in to My Account on our website or email [email protected] with your order number and item details. Allow 24–48 hours for review.
   
2. Ship Your Package: Package the unworn items securely with the original packing slip and ship via your preferred carrier (e.g., USPS Priority Mail) to:
   Dazzle Premium
   3500 East-West Highway, Suite 1032Hyattsville, MD 20782
   
3. Send Tracking: Email your return tracking number to [email protected] to ensure prompt processing.

• Incorrect or Mispacked Items: If you receive the wrong item, contact customer service within 5 days. We will provide a prepaid return label, cover all shipping costs, and either reship the correct item or issue a full refund.