Refund policy

We aim to make your shopping experience smooth, but please note the following policies regarding returns and exchanges for Domestic Orders:

  1. Eligibility for Returns:
    • Items must be unworn, unwashed, and have original tags attached.
    • Returns must be initiated within 7 days of delivery by contacting customer service.
  2. Store Credit or Exchange Only:
    • Returns are eligible for store credit or an exchange, covering the purchase price of the item only (shipping fees are non-refundable).
    • If returning an online purchased item in-store, you may receive store credit as an electronic gift card, full refund or can exchange the item covering the cost.
  3. Return Shipping Costs:
    • Customers are responsible for return/exchange shipping costs unless the item was mispacked.
  4. Incorrect or Mispacked Items:
    • Contact customer service within 5 days of receiving the wrong item for assistance. We’ll provide a return label and cover return shipping.
    • Once received, we will reship the correct item (if available) or issue a full refund. Mispacked items cannot be returned to stores.
  5. Exclusions:
    • Items ordered more than 7 days ago, purchased using store credit, or no longer available for sale cannot be returned or exchanged.
    • Store purchases are final sale and not eligible for returns or exchanges.
    • Items discounted 40% or more are final sale and are ineligible for returns.
  6. Return Timeline:
    • Approved returns must reach our warehouse within 10 days of receiving your return label, or the return authorization will be canceled.
  7. Additional Steps:
    • Email your return tracking number to  support@dazzlepremium.com  to ensure prompt processing of your store credit, refund or exchange.

Note: Contact customer service within 5 days if your item is incorrect or mispacked. Return shipping costs will be covered for these cases, and you will receive a full refund if item is no longer available or reshipment of the correct item. Additional limitations may apply.

International Orders: Please note that due to the complexities of international shipping, including legal regulations, customs duties, and e-commerce fees, all international orders are final sale and not eligible for returns or refunds.

 

RETURN, EXCHANGE & REFUND PROCESS

Step 1: Confirm Eligibility for Return

To be eligible for a return, items must be unworn, unwashed, with original tags attached, and requested within 7 days of delivery.  Please also check our Exclusions list to ensure your item is returnable.

Step 2: Contact Customer Service or Login to Your DAZZLE Account

Login to your account for return requests : My account
OR
Email support@dazzlepremium.com or call +1301-942-0000, customer service number to initiate your return. Mention your order number, item details, and reason for return.

Upon receival of your request, please allow 24-48 hours for processing. You will receive further details regarding the status of your request via your registered email address.

 

Step 3: Choose a Shipping Carrier (if applicable)

Only in the event of a mispacked item, we'll take care of everything. We'll send you a prepaid return label on your registered email.

Otherwise, select a reliable shipping carrier (e.g., USPS, FedEx, UPS, or DHL). We recommend visiting your local USPS post office and shipping in a priority mail box.

Shipping address for the returns:

Dazzle Premium
3500 East-West Highway
Suite 1032
Hyattsville, MD 20782
+1301-942-0000

Step 4: Pay for Return Shipping (if applicable)

Pay the shipping cost as customers are responsible for return/exchange shipping unless the item was mispacked.

Step 5: Prepare the Package

Print your return label and attach it to the package. Cover or remove any old shipping labels. Include the original packing slip including order details.
Securely pack the item(s) to prevent damage during shipping.

Step 6: Send Return Tracking Information (if applicable)

After shipping, email the tracking number to support@dazzlepremium.com to ensure prompt processing.

Step 7: Wait for Processing

Approved returns must arrive at the warehouse within 10 days of receiving your return label. Once our restocking team receives your return, and checks its condition, we will initiate a refund to your original payment method, issue store credits or send an exchange covering the cost if preferred.